Billing & Payment Terms

KOLO TECHNOLOGY LLC (1802 Pleasant Valley Rd, Ste 400, Garland, TX 75040-2861, United States) is the merchant of record for every purchase. Card payments are processed by Stripe. Your card details are entered directly into Stripe's PCI-DSS compliant checkout and are never stored on our servers.

Your statement will show RIZZLA CHAT. If you see a charge you do not recognise, email rizzchatsupport@gmail.com before disputing it with your bank.

• Coin packs — one-time purchases of in-app coins used for gifts, tips and unlocks. Coins are credited to your wallet immediately after payment.
• Crush Gold and Crush Diamond VIP — weekly platform memberships with perks such as boosted visibility and coin drops.
• Friends List memberships — monthly subscriptions to an individual Host's private list, priced by that Host within limits we set.
• Tips — one-time, variable-amount payments to a Host.

All products are digital and delivered instantly in-app. No physical goods are shipped.

• All prices are displayed and charged in USD.
• The exact total, including any sales tax, VAT or GST, is shown on the checkout screen before you confirm.
• Tax is determined by your billing location and calculated at checkout by our payment provider.
• Your bank may apply currency conversion or foreign transaction fees that we do not control or receive.
• We may change prices for future purchases and renewals; you will be notified at least 14 days before a renewal price change and can cancel beforehand.

• By completing checkout you authorise us and our payment provider to charge your selected payment method for the amount shown.
• Subscriptions renew automatically at the stated interval and price until cancelled. The next renewal date is always shown on your subscriptions page.
• You may cancel at any time; access continues until the end of the paid period. See our Refund & Cancellation Policy.
• Strong Customer Authentication (3-D Secure) may be requested by your bank; the payment completes only after you approve it.

A receipt is emailed for every successful charge. Full invoice history, PDF downloads and card management are available in the secure billing portal linked from your subscriptions page. Contact support if you need an invoice reissued with company details for expensing.

• If a renewal fails, we retry over several days and show a payment-failed banner in the app.
• Access continues during the retry window for the period already paid.
• If collection still fails, the subscription cancels automatically. No penalty or late fee is charged.
• Update your card in the billing portal to restore a paused membership.

Coins are a licence to access digital features, not money, deposits, e-money or a gift card. They cannot be withdrawn, resold, transferred between accounts, or exchanged for cash, and they earn no interest. Unused coins may be refunded only as described in the Refund & Cancellation Policy.

• Prices, entitlements and coin balances are validated server-side; client-supplied amounts are never trusted.
• Payment confirmations arrive through signature-verified webhooks and are processed once, idempotently.
• We screen for stolen cards, card testing, coin resale and chargeback abuse, and may block or refund suspicious transactions.
• We may request identity or age verification before releasing large purchases, payouts, or after a dispute.

Billing questions: rizzchatsupport@gmail.com — replies within 48 hours. KOLO TECHNOLOGY LLC, 1802 Pleasant Valley Rd, Ste 400, Garland, TX 75040-2861, United States.